Excited for our stay in February 2021. Dear guest, thank you very much for your review and kind words. Yes, guests have access to a pool during their stay. I reserved a room for Memorial weekend for Casa Malca through Tablet Hotels three months ago and I had a confirmation number that the person behind the reception desk repeatedly refused to acknowledge. Christian was our server and went ABOVE and BEYOND to meet our every whim and need. We treat all our guests with respect and kindness, regardless of their taste and opinion on us. Super Covid friendly. more. From the staff, to the decor, to the food, and the beach experience - Casa Malca does a great job. Regards. One of the most impactful aspects of our stay was the amazing service we received by Crystian while relaxing at the beach. The wifi is also very strong even on the beach! Dear Federica, Thank you for taking the time to write your review of Casa Malca. The AC runs pretty much all day long and they even offer daily complimentary Aqua Penna water! Our best wishes! The best about nature comes together with the best about human beings who are aware of their surroundings. There are more places to choose from in the Tulum area. The daybeds don’t require umbrellas as there are palm trees that give you partial shade from the sun. We decided to LEACE & NOT ENTER. We found this site picturesque. Browse real photos from our stay. We asked to speak to the manager and initially she did not want to talk to us- I am a frequent traveller and I had never encountered a manager who refuses to speak to guests. It is a joy to read that you had the opportunity to experience Casa Malca´s Magic during your day visit, from our exquisite breakfast to our unique pools and our unbeatable one of a kind beach! Overall such a great experience and would definitely return/recommend. Casa Malca: The Perfect Day Stay-cation! Book Casa Malca, Tulum on Tripadvisor: See 464 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Yes, free parking and secured parking are available to guests. We are sorry you had to live this unfortunate experience and understand your frustration as the situation was out of your control. Unfortunately there was a misunderstanding with Tablet platform and they gave us your check-in date for one day in advance, for that reason your reservation was classified as No Show and your room was no longer available. It ain’t cheap but it’s well worth it. Both The Mark and Crosby Street Hotel are highly recommended by professional travelers. Magical place ! Thank you for your review and comments. Nightly turn down service too. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Yaan Wellness Energy Healing Spa, Hotels near Full View Kitesurfing & Watersports, Hotels near Mirko & Luna Candlelight Yoga Tulum Mexico, Hotels near Universidad Tecnologica Regional del Sur. We recommend calling ahead to confirm details. Now $388 (Was $̶4̶6̶3̶) on Tripadvisor: Casa Malca, Tulum. Casa Malca take note that Crystian has well represented your property and created a great deal of recurring business!! Claim your listing for free to respond to reviews, update your profile and much more. Book Casa Malca, Tulum on Tripadvisor: See 452 traveler reviews, 858 candid photos, and great deals for Casa Malca, ranked #56 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. Book Casa Malca, Tulum on Tripadvisor: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 171 hotels in Tulum and rated 4 of 5 at Tripadvisor. Yes, Casa Malca offers an airport shuttle for guests. Are there opportunities to exercise at Casa Malca? I'm a big fan of design hotels and this did not disappoint. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Which languages are spoken by the staff at Casa Malca? Christian really made the experience everything. However this gives you no right to scream at our front-desk staff or our manager that spoke with you over the phone. Don't be scared away by the big ticket entrance fee, it is well worth it. Guests' feedback is very important to us and is with great joy that we read your words, we are very glad to know you enjoyed your stay with us and hope to welcome you back soon!! Casa Malca, Tulum: 462 Hotel Reviews, 864 traveller photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. The whole experience was perfection, can’t wait to return. The drinks at the restaurant are AMAZING. Each room and suite at Casa Malca is decorated in elegant white and has views of the gardens or the Caribbean Sea. See 466 traveler reviews, 868 candid photos, and great deals for Casa Malca, ranked #55 of 175 hotels in Tulum and rated 4 of 5 at Tripadvisor. We hope to get the opportunity to welcome you in a near future, so you will be able to make a review about our hotel and services of an actual stay. The pool furniture was full of soiled towels, no one to pick them up. Relax on our roof top deck where you can enjoy a sunset like no where else in Tulum and later in the night give into the star filled sky. Conveniently located restaurants include Loco Tulum, Mexican Experience Tulum, and BAK’ by Harry's Prime Steakhouse & Raw Bar. Planned to spend our last full day at Casa Malca and it did not disappoint! Casa Malca Hotel – Stylish, art-focused hotel with 3 outstanding restaurants, a creative bar, a beach club, 2 pools (1 is underground), complimentary bicycles, and free sunset yoga on the rooftop terrace. Oyster.com secret investigators tell all about Casa Malca. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. without helicoptering too much. This is the version of our website addressed to speakers of English in the United States. What a rude and unwelcoming person. Casa Malca, Tulum: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 170 hotels in Tulum and rated 4 of 5 at Tripadvisor. Relax on our roof top deck where you can enjoy a sunset like no where else in Tulum and later in the night give into the star filled sky. Book Casa Malca, Tulum on Tripadvisor: See 448 traveller reviews, 852 candid photos, and great deals for Casa Malca, ranked #58 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. That being said the food and drinks here are so well thought out and just so delicious! Casa Malca is a stunning hotel, beautifully designed. Spent the day at the beach club, it was wonderful! Dear Guest, Due to the current sanitary COVID-19 situation we are all living in, we want to inform that Casa Malca is redesigning all its hygiene processes to guarantee new security measures within our installations for all our guests, customers, commercial associates and staff; with the objective of fulfilling the stablished norm. Taxes and fees that are shown are estimates only. It is truly a pleasure to read that you had an amazing experience and the opportunity to feel Casa Malca´s Magic on your last visit! Check prices, photos and reviews. The. We loved the grilled octopus, the ceviche, and the sushi. We came to Casa Malca based on the recommendation of a friend. We’ll even let you know about secret offers and sales when you sign up to our emails. Travel here and you will remember it for a lifetime. We find it miserable from they’re part the fact that they charge you EXTRA for just to Enter there restaurant. Hola, Albertzubia. Our server Crystian was awesome and was seemed to have a knack for being around right when we needed him. The most reliable place for accurate and unbiased hotel reviews. Hope to welcome you back soon! Prices are the average nightly price provided by our partners and may not include all taxes and fees. This was an old mansion belonging to Pablo Escobar and it is now a boutique hotel. All the best! Nearby attractions include Mulata Tulum (0.7 miles). Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Sian Ka'an Biosphere Reserve and Tulum National Park. Book Casa Malca, Tulum on Tripadvisor: See 466 traveller reviews, 868 photos, and cheap rates for Casa Malca, ranked #55 of 176 hotels in Tulum and rated 4 of 5 at Tripadvisor. As Casa Malca is located in the vibrant town of Tulum, it is a spot that is frequented by many, with some opting to just use the beach facilities for the day. To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. Hope to welcome you back soon! Book Casa Malca, Tulum on Tripadvisor: See 447 traveller reviews, 846 candid photos, and great deals for Casa Malca, ranked #58 of 166 hotels in Tulum and rated 4 of 5 at Tripadvisor. Own or manage this property? Finally we compared this resort to the facility in the movie; Couples retreat! What are some restaurants close to Casa Malca? One of the most impactful aspects of our stay was the amazing service we received by Crystian while relaxing at the beach. Can not recommend coming and just having a day here. Best old fashioned I had ever had. I wish I could review our stay at Casa Malca but I am unfortunately unable to do so because upon arriving there at 10pm last Friday the front desk insisted that our reservation was for a day before and they did not have a room for us. Casa Malca is rated "Fabulous" by our guests. BAK’ by Harry's Prime Steakhouse & Raw Bar, Response from CasaMalca, Guest Relations Manager at Casa Malca. I Went with Family to visit & have lunch at Casa Malca & turns out that they want $100 US for you just to enter to have lunch & NOT TO BE ABLE TO SEE THE HOTEL!! Top room amenities include a minibar, air conditioning, and a refrigerator. The private bathrooms come with free toiletries and towels. We arrived pretty early to get our full day's worth and started with a pre-fixe brunch at Philosophy. Dear guest, Thank you for taking your time to write your review and for your sweet words. Rooms are again very simple, very clean, airy, bright and practical. Immerse into a world of art while being pampered by our dedicated staff as you enjoy the glorious sun, bathing in beautiful crystal clear waters & walking on amazing white sand beaches. We had an excellent beach-facing room (#18) with floor to ceiling windows. At the beach club, we ate, drank, and swam the day away. We arrived late in the afternoon and were greeted by Jesus, who was in charge of the front desk. We look forward to welcome you again in the near future. I would highly recommend. The restaurant is excellent, the setting is right on the beach, food and cocktails were excellent and we dined there daily for breakfast and one night for dinner. Overall, Crosby Street Hotel ranks significantly better than The Mark. Book Casa Malca, Tulum on Tripadvisor: See 466 traveller reviews, 868 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Being an hotel owner I am sure you will understand that you can not review any hotel with only 15 minutes at the reception. However false claims on our professional service and hygiene is acting on bad intentions. More than half of the entrance fee is consumable and it will gain you access to all of the restaurants on site, beach cabanas, towels, indoor & underground pool, showers, and a beautiful uncrowded beach. He finally called the manager of the hotel after we fervently insisted he do so and on the phone they tried fruitlessly to find a solution. We have explained you exactly what was happening and handle the situation helping you booking another place for your stay, that you happen to enjoy very much. Please see our partners for more details. It's a small boutique hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Casa Malca’s experience is more than getting away, it’s about connecting with yourself and the wild. What food & drink options are available at Casa Malca? The service is phenomenal. Food is excellent as well. We are very happy to hear you had such nice experience at CASA MALCA. My fiancé and I came to Casa Malca for a 5 day stay over the Christmas/New Year holiday. Other staff were great as well. Thank you, Casa Malca! There are more places to choose from in the Tulum area. The service is phenomenal. Casa Malca is a gem. We are very glad to know you enjoyed your stay with us and were able to share Casa Malca's magic with us. Guests can make use of the in-room espresso makers and minibars. Be Tulum Hotel vs Casa Malca. Tony de Marco recommends Casa Malca. Overview Casa Malca combines the best of nature with luxury and art in this innovative, upscale Tulum resort. The A/C worked very well for our entire stay. Wild-at-heart beach house Casa Malca is right on the sands of the Riviera Maya, with a concealed entrance and a rustic restaurant-cum-bar dishing out fiery Mexican favourites and chilled margaritas. If you are in the area, even this is worth the cover charge as the food and drinks, as well as their general location within the Tulum beach … Book Casa Malca, Tulum on Tripadvisor: See 453 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #56 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. Which room amenities are available at Casa Malca? Recommend making reservations for lunch or dinner. We hope to welcome you back again soon! - See 463 traveller reviews, 702 candid photos, and great deals for Casa Malca at Tripadvisor. The pool water was turbid and you can see. Have you ever seen those pictures in magazines or ads where the beach looks perfect the waves look perfect the sand is white and looks soft to the touch? Crosby Street Hotel ranks #1 in New York City with approval from 22 reviewers like BlackBook, Jetsetter and Gayot. Greatest Rip-Off Property in Tulum, Mexico, A group of four couples booked a stay in Casa Malca for three nights starting 05/18. concierge was very helpful, the property is beautiful. See more questions & answers about this hotel from the Tripadvisor community. The concierge and the staff were absolutely incredible. Find Casa Malca, Tulum, Mexico ratings, photos, prices, expert advice, traveler reviews and tips, and more information from Condé Nast Traveler. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Carretera boca Paila km 9.5, Tulum 77780 Mexico. Thank you Crystian and the rest of the Casa Malca family. We are very happy to learn that you had a great experience in Casa Malca and even more happy to know that the highlight of your stay was our amazing staff. The staff was incredibly hospitable and personable, happy to assist with whatever we needed. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Claim your listing for free to respond to reviews, update your profile and much more. No TV on property and last but not least the beach is stunning! more. Set on a pristine white-sand beach amidst sparkling blue water and generous green palm trees, Casa Malca delivers sophisticated design that complements its gorgeous setting. We came in and got a day bed with an amazing view. Taxes and fees that are shown are estimates only. Enjoy luxury and art in the same location in this natural Paradise. Casa Malca offers 41 air-conditioned accommodations with safes and complimentary bottled water. Would highly recommend. This resort hit all the right boxes for me, facilities are beautiful simple to suit the exotic location. Everyday Crystian would go above and beyond to ensure we had everything we needed, would remember our order (what we liked and didn’t like), and was overall a very kind person! The staff speaks multiple languages, including English and Spanish. They work hard even when guests are asleep, removing sea weed from the beach and cleaning pool and beach areas. Please receive our best regards, 5 out of 5 From the staff, to the decor, to the food, and the beach experience - Casa Malca does a great job. Casa Malca is ranked #4 among luxury hotels in Tulum by U.S. News & World Report. Casa Malca, Tulum: 433 Hotel Reviews, 828 traveller photos, and great deals for Casa Malca, ranked #53 of 165 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. Book Casa Malca, Tulum on Tripadvisor: See 444 traveller reviews, 835 photos, and cheap rates for Casa Malca, ranked #56 of 166 hotels in Tulum and rated 4 of 5 at Tripadvisor. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Casa Malca is a gem. It was so worth it and we can not wait to come back again soon! Don't miss out on a visit to Tulum Monkey Sanctuary. We found this site picturesque. This was an old mansion belonging to Pablo Escobar and it is now a boutique hotel. Casa Malca is a gem. Dear Guest, Thank you for taking the time to express your opinion on Casa Malca. He demanded that we (or the taxi driver) bring the luggage to the entry of the property. This was an old mansion belonging to Pablo Escobar and it is now a boutique hotel. BAK’ by Harry's Prime Steakhouse & Raw Bar, Response from Hector Castellanos, Guest Services / Front Office at Casa Malca. Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. Tulum town and the beautiful Mayan ruins of Tulum are both around 6.2 mi from the property, while … This place is it! Dear denisig19, Thank you for taking the time to share this detailed and generous five-star review. Casa Malca, Tulum: 443 Hotel Reviews, 830 traveller photos, and great deals for Casa Malca, ranked #54 of 166 hotels in Tulum and rated 4 of 5 at Tripadvisor All around fabulous & amazing beach staff, My fiancé and I came to Casa Malca for a 5 day stay over the Christmas/New Year holiday. This is the version of our website addressed to speakers of English in the United States. Our colleagues are dedicated to provide a genuine and perfect service to guarantee the best experience of all of our guests. Some of the more popular amenities offered include free wifi, free breakfast, and a pool. Around every corner is a Instagram photo opp. We understand and respect that our style, architecture and design might not please everyone’s taste. It was our pleasure hosting your visit and look forward to welcoming you back in the near future! Guests can surf the web using the complimentary wireless Internet access. All around this place is fabulous. When I spoke to her she was. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our policy is to have our guests happy and that was the only (and yet valid) reason for us to refund you and your friends full stay. I can not imagine how this establishment has an operating licence. We had dinner here while we stayed in Tulum. The property is in construction with steel rods, construction debris and trash all over. What are some of the property amenities at Casa Malca? Please see our partners for more details. Luckily it was a Saturday and the Paella Master was there, which was a real treat. The property is very chic and fabulous, with unique whimsical art. Had a great lunch at Ambrosia and received really good service from all the staff, especially out waiter Carlos. Carretera boca Paila km 9.5, Tulum 77780 Mexico. Casa Malca is located on the beach and in an area with good shopping. Own or manage this property? All around this place is fabulous. The service is phenomenal. Immerse into a world of art while being pampered by our dedicated staff as you enjoy the glorious sun, bathing in beautiful crystal clear waters & walking on amazing white sand beaches. Book Casa Malca, Tulum on Tripadvisor: See 454 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #56 of 171 hotels in Tulum and rated 4 of 5 at Tripadvisor. We had such a great experience we will be returning in February and brining a group of friends with us. Staff are very warm and inviting. Dear Guest, thank you very much for your review and kind words! We found this site picturesque. And we expect the same respect from our guests to all our staff, no matter their position. Yes, guests often enjoy the ocean view available here. Which popular attractions are close to Casa Malca? The only one minor thing was that our room smelled a little musty, but the other aspects of our stay made that insignificant in comparison. Casa Malca, Tulum: 466 Hotel Reviews, 868 traveller photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. Kind regards, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Yaan Wellness Energy Healing Spa, Hotels near Full View Kitesurfing & Watersports, Hotels near Mirko & Luna Candlelight Yoga Tulum Mexico, Hotels near Universidad Tecnologica Regional del Sur. From bringing our limes to us on the beach to checking on us just the perfect amount. After a long wait to get us accommodations close to each other we ended up dispersed all over the property. Someone passes regularly to give you purell. The sun beds and chairs are ultra-rustic without a cushion or anything to protect your bones. Staff wear masks. Security is subtle and the overwhelming service is so so good! This came with a coffee, tea, or juice, fruit platter with a choice of a main entree and 2 mimosas for less than half of the consumable portion of your entrance fee. Both the common areas and the rooms are wonderfully boho chic, yet not too rustic. Property is in construction with steel rods, construction debris and trash all over colleagues are dedicated provide. Look through our photo library, read reviews from real guests and book now with our price Guarantee glad know! Photo library, read reviews from real guests and book now with our price Guarantee all day long they... 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